What will it take to get started with APS?

Just call us (877-798-9591) and tell us you’re ready to go.  We will deliver to you all the complete forms that will allow us to immediately start setting up your service with APS.  Our Client Services department will follow up and guide you through the initial setup process.

Will the transfer to your company be time consuming and difficult for me?

Any conversion will require careful attention and professional management- but remember, we have been doing this since 1996 and we have highly trained staff to work with you and your staff to outline and complete the entire conversion and setup process. Our goal is to provide a seamless startup with minimal impact on your operation. Our success is based solely on your success.

When do I receive my funds?

APS drafts funds from your students bank and credit card accounts on draft days preselected by you.  The total bank drafts will be deposited into your bank account on those draft days by APS. The total credit card drafts will be deposited into your bank account 24-48 hours from those draft days by your credit card merchant processor.

How do I receive my funds?

Your funds are automatically deposited into your bank account.

Does APS place any hold on my money?

No.  All drafts are made directly from the student into your bank account. APS distributes net collections to you at the end of each month.

How often can APS draft my customers?

APS can accommodate just about any billing schedule you need.  During implementation we develop an understanding of your specific needs and schedule requirements.

What do I do to set up my students for drafting?

You have all new students sign up using your custom membership agreement.  This form will contain all the information we need to set up a student account, process payments and provide customer service. We provide free form design free of charge during your studio’s initial setup with APS services.

How do I change a member’s method of payment or draft day?

Changes such as these require the student to sign a change of draft information form, provided for you to print directly from the Combat Command software. This form is then forwarded to our data entry department for entry.

What do I do with my paid in full contracts?

APS offers owners the ability to track all types of membership contracts, including paid-in-full and complimentary agreements.  APS will enter and store these contracts for you, as well as send them a welcome kit that includes a barcoded key card and welcome letter.

Can I accept a payment from a customer?

You may accept payments on both manually billed accounts and drafting students.  These payments made in studio need to be reported ASAP to our customer service department in order to post the payment and show the member’s payment status as current.

What happens when a payment is returned (bounced or declined)?

A payment is considered returned when it cannot be processed for any reason (i.e. a check bounces or a credit card is declined). APS immediately initiates servicing activity.  Our Collections department attempts to contact the student via phone calls and letters to request a replacement form of payment.  Until such time, the membership shows an amount past due in the Combat Command software.

What fee does APS charge to customers for a returned payment?

APS charges a $30.00 late fee to any member/customer whose payment is returned or revoked for any reason.  The fee is charged directly to the customer and retained by APS upon collection.

How will I know if my accounts are delinquent?

Combat Command software allows you to review up-to-date membership information.  Delinquency reports are available through this software. APS customer service and collections staff can always discuss detailed account activity upon request.

What do I tell a student who wants to cancel their agreement?

APS has a fully trained customer service staff available to handle these very situations.  Depending on the contractual obligation, APS will enforce the terms of each membership agreement. Please direct all cancellation requests directly to APS at (888) 493-9777.

How can I get a delinquency, active student, or expiration report?

All reports are available through your Combat Command software.  View on-screen, download to Excel or even print labels.

What if I need to add a new program or location?

Contact APS’ Client Service department (877) 798-9591 for changes in your membership agreement or to add services for an additional location. 

What if there is a change in ownership?

If there is ever a change of ownership of your business, contact APS’ Client Services department at (877) 798-9591 immediately. There is important paperwork that must be signed and received by APS in order to ensure a smooth transfer of your billing receivables to a new owner.